Marketing That's Good
Genetics, Human Dignity and Sales Reps
I was having lunch the other day and paging through the latest issue of the Harvard Business Review when the following (disturbing) piece caught my eye. It’s a quick little side-bar article on salespeople and genetics.
Does Your Salesperson Have the Right Genes?
A genetic marker, the 7R allele of the DRD4 gene, is associated with “customer orientation”—a willingness to interact with customers and learn about their problems in order to meet their needs. A team led by Richard P. Bagozzi, of the University of Michigan’s Ross School of Business, found this correlation during a genetic study of 65 salespeople. The team also found that the A1 variant of the DRD2 gene, sometimes considered to make people cognitively inflexible, is associated with a “sales orientation”—the tendency to try to persuade customers to buy a given product rather than listen to their needs.
I could not help immediately playing the import of that piece forward. I had visions, in between bites of my roast-beef sandwich, of a dystopian future where corporations modify their employees through gene therapy. Somebody call Christopher Nolan.
Maybe my future world of sinister overlords controlling a servile population through genetics never happens. After all it’s just one paragraph in a magazine. But even so, there is something inherently wrong about that article and it has to do with an assumption it makes. It assumes that it’s good to use science to identify the genes in a human being that will cause him or her to be good at sales.
If you’re a materialist or an atheist the article is just science and science is always good. Of course, you will question some applications of scientific discovery—nuclear bombs, pesticides, airport millimeter wave scanners—but you will never question the scientific pursuit of knowledge. So, distilling human traits to their genetic source is fine.
If you have faith in God, however, this article should take on a whole other meaning. You know that man was created in the image of God, that we are supposed to be worthy of a certain dignity just based on our humanity, that humans have intrinsic worth. To reduce our behavior to a certain gene, all in the name of finding a better salesperson, is below us.
I’m not railing against science, material knowledge or understanding. What I am asking is this: Is it right and good to reduce our humanity to a series of genes all in the service of commerce?
How is it that we, the pinnacle of creation, see fit to put ourselves lower than business and commerce? Because what’s really happening here is our genetic code is to be understood so that a company can sell more widgets. To hack the human gene to identify who will perform a task better dehumanizes us and puts the servant in charge of the master.
In the Old Testament, God, through His prophets, spends a fair amount of time decrying idolatry. It’s easy to assume that He does this because He’s jealous. But, one reason I think God finds idolatry so offensive is because it requires man, the image-bearer of God, to lower himself before a hunk of wood or stone made to look like a cow or bird—it's a mockery of God’s creation and ultimately of God.
I can’t help but think there’s a parallel between decoding our genes to find the ideal sales rep and a man groveling before a pig.